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Shipping & Handling

 

Orders are shipped only in the continental USA. If you have a USA military address or if you are located in Alaska, Hawaii, the US Virgin Islands, or Puerto Rico and are interested in purchasing our products please contact us with your request before making any order. This may simply mean we will have to adjust the shipping or the way we ship to you. Please be specific about the products you want and the quantity as this will expedite your order. We will promptly let you know of any changes needed to accomplish your order.

Orders paid by e-check may take an additional 3 to 5 days beyond what is noted here to process.

Please note in some cases products may ship separately on an order.

At this time we are not shipping to Canada or outside the USA. However, if you have a "ship to" address in the USA and the "bill to" address is from Canada we can work with such orders.

Shipping cost is generally based on total weight of the order. You will see the shipping cost before entering any personal information. We ship products out to our customers as follows unless we have a back order which could delay some shipments. We will promptly inform customers if we see a back ordered or out of stock item. Some of our parts may vary in shipping time. Please contact us with your specific question. For most orders we ship via UPS and/or USPS depending on your purchase and location. In cases of larger orders we may ship via a freight line.

Bulk vinyl, connectors, spray paint, and most replacement parts are shipped out within 2 to 5 business days of the purchase and should arrive in most locations in the USA under 9 business days after the purchase date.

Notice Regarding UPS Charges:
UPS charges $13.00 for any incorrect street address that needs time to be corrected. Please be sure your shipping address is correct.

 
 
PLEASE NOTE: When ordering any other products along with a custom sling order, custom precut vinyl strap order, or vinyl tire order all items within the order will have the shipping time of the custom items products.

Pre-Cut Vinyl Straps or Vinyl Tires
are shipped out within 2 to 6 business days (depending on quantity) and should arrive in most locations in the USA under 4 to 13 business days after the purchase date.

Special Notice for Custom Standard Parallel
Replacement Sling orders:

 

Our turnover time is 10 to 15 business days from the invoice date.


  Some larger orders of 20+ slings or Special Patterned Slings may take longer. You may contact us if you have questions about this. We will send you an email confirmation of your order just after it is submitted and an email notice with tracking information when your order is shipped. Depending on your location most sling orders will take 2 to 5 business day for delivery after completion.

Umbrella frame replacements are shipped out within 2 to 3 business days of the purchase and should arrive in most locations in the USA under 8 business days after the purchase.

Fabric by the yard is shipped out within 2 to 5 business days and should arrive in most locations in the USA under 9 business days after the purchase.