Here at
A+Redemption/Patio Furniture Rehab we have been making and installing
quality slings with success for over 14 years now. We know how to make
them as needed according to your given measurements. If you have any
trouble installing your new slings we request that you view all our
website information about this first before
contacting us for assistance. We will help you if there are any questions regarding installation of your new sling replacements. Sometimes emailing us pictures of your patio furniture frames will help us help you know what to do to complete sling installation.
There are no refunds on any custom made sling with the exception that we have made a mistake on your order and refunds are limited to covering shipping costs to us for adjustments. Please see our Warranty page for other information. All
custom made slings are manufactured in accordance with the measurements
and fabric that you submit in the order. Due to more stretching on
certain fabrics, we may make some custom ordered slings slightly
narrower in width than others. It is important we do this or your slings
would sag more than normal after some use. It is important to
understand that replacement slings are installed with high tension on
the fabric as you bolt them in. If your sling does not seem to fit
properly, please review our Sling Installation Instructions first, then
if you still need help,
contact us with your concerns. It is possible to
make adjustments to the slings for a small fee ($5 to $10 per sling) if
they are returned to our shop after our approval. The customer is
responsible to pay all shipping charges on slings needing adjustments
due to a wrong measurement submitted on the order, but we will cover the
costs if we made the mistake.
Please understand that if a wrong measurement is submitted
by the customer which is too short on the length or too narrow on the
width it may be necessary to purchase completely new slings on another
order as there will not be enough fabric to work for an adjustment of
more than 1/4" on some slings. However, if the slings are over sized due
to a wrong measurement it is possible to make adjustments for the small
fees mentioned above.
No sling damaged by the customer due to
improper installation or mishandling can be repaired or adjusted. These
slings must be purchased again in our online store to be replaced. We
carefully inspect and document each custom made sling before it leaves
our shop, but if you discover any manufacturing flaw with the sling
material or stitching on any sling we send out, this must be confirmed
by us. If it is confirmed to be our fault, we will then work with your
order to correct this at no extra expense to you. It is necessary to
contact us before returning any sling for any reason. Please understand
that there can be no guarantee with slings returned to us without our
acknowledgment.
Please note:
We are here to help you with your Patio Furniture
Rehab Sling Replacements, Vinyl Strapping Repairs and more. You may leave your phone number if you would like to have us
contact you this way. Because we have to have some time frame of working
with custom made slings, please understand that we can only offer
adjustment approval on our slings within a period of 10 days from the
day UPS or USPS records indicate you have received your package. If you
contact us within this time we can offer adjustments on slings within the
policy noted here. Any adjustments requested after this time and then
also approved by us for return will have a fee of $10 per sling plus
shipping. No adjustment can be made after 30 days from the day of
delivery.