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Agio Chair Sling Replacements from Illinois with Hoffman Fabric24-Jul-2012
I would like to tell everyone about the fabulous customer service that Patio Furniture Rehab provides.
I ordered slings for my 6 chairs and 2 ottomans, but I didn't realize
that since they were custom patterns I had to OK one of each before they
built the rest of them. The extra time it took to OK the samples
(which were perfect, by the way) meant that I would receive them too
late for a large party that I was hosting. When I casually mentioned
this in an e-mail, they took it upon themselves to overnight ship, at no
extra cost to me, the remaining pieces so I could complete the repairs
in time. I didn't demand, ask, or otherwise imply that I expected them
to do that but they did it anyway.
Sending me perfectly built products would have been enough, but making
sure that I received them on time was way above and beyond my
The first chair took me awhile to figure out, but I did the other 5 in about 3 hours. I've got 2 tips that I'd like to suggest:
• I used the spreader clamp that was suggested, but I turned one rail
upright and the other rail flat before I spread them. This allowed the
Spreader Bar to "slide" into the hole rather than "pop" into the hole.
• The corners of the channel where the sling and spline slide in were
sharp, and I was afraid I'd tear the slings. I filed the corners round
which made the slings slide in easily. The rails are Aluminum so it
only took a few strokes of the file:
The "Before" and "After" chairs are below, the "After" one looks so much better.